Bring the Communications and Training Department to One Platform

16Feb

Communication is a wide part of any organization and in a very big role when building a sustainable, transparent and more meaningful work environment nside the company. The forms of communication in business life and inside the company can take many perspectives between organisation, it’s partners, suppliers and clients.

All the communication moving up on the company hierarchy steps is called an upward communication. It can go from employee to superior and from superior to manager, from branches to regional offices and from there to head office. It can contain all the employee suggestions, performance reports, feedback on new products, and requests for facilities or instructions.

Downward communication on the other hand moves in company from opposite direction, for example from the CEO downwards to managers and staff, and from head office to regional offices. The communication that goes downward is usually about work-related instructions, updates and motivational letters. There is a third type of communication called lateral or peer level communication that goes on between people who work on a same level in organisation or work in same teams for example.

Best results of internal communication comes when the shared information is specifically targeted to the relevant group. By this the information flood is easily avoidable which gives the targeted information more coverage and value – and saves time from receivers. When using a platform for this targeting process it benefits in being able to filter out and reach the right person, group, office or department by a click or two, no matter which way the information goes or how many receivers there are.

Internal communication as a part of company’s e-learning and online training

E-learning is a great, cost-effective way for employers to train their staff in a method that ensures an easy access to materials from anywhere and anytime. Employees are busy with their work, and nowadays short-term and part-time jobs are usual which makes the expression of time being money more meaningful. Regardless of how short or temporary contract, it’s important to maintain the required skill level and knowledge among all the workers throughout the whole company.

Online learning works in various ways but most importantly it allows training to be processed outside of classroom which immediately cuts off the time spent in traveling from work to lectures. It can contain for example webinars and videos, instructions or other readable material, and tasks or questionnaires.

Cutting big courses into pieces and offering them in smaller portions makes it even more time-effective. Some people may need more time to learn certain things and it’s easier for them to get big learning processes cut when on the other hand workers that are already familiar with some parts of classes, or are just quicker learners, can get forward on their own speed. No matter what kind of learner, there can still be days when it’s harder to absorb new information and one of the great benefits in e-learning is that the student can repeat and get back to course material as many times is needed for him to be satisfied of his work. It’s also noticed that over half of the people learn better via visualisation – and what’s a better way to use it than an online course with videos and other visual stimulus?

E-learning solution combined to company’s communication channels gives the opportunity to do both, the own-paced timeless and placeless studying and also the interactive, collaborative studying that gives the opportunity to ask and consult coworkers. It provides possibility to constant, real-time feedback which is proven to be more efficient for learning than just getting a standard response of succeeding or not in a certain course or learning task.

Benefits for deskless users

Classroom sessions, reading huge manuals, or completing courses held few times a year aren’t at all the solution for training deskless workers. Companies need them to be on the field and doing their job instead of spending hours and hours in classrooms or computers studying. Solution for this problem isn’t to offer the same online courses via smartphone for workers in the field because the amount of time needed and off from working hours is the same.

Because deskless workers usually work in shifts, can finding the appropriate time for everyone to take a certain course get more than difficult. All and all they still need the up-to-date information and newest knowledge the same way as every other worker do and it’s critical for them, and for company success, to get it for them wherever they are. The answer for deskless workers needs is precisely to cut big online courses into smaller pieces and serve them in so-called micro courses that are possible to work on with smartphones and tablet PCs.

Some positions require knowledge and skills approved via certificates or passed tests as well as answering to companies own quality standards. Learning platform doesn’t only give organisations an easy way to make their employees achieve these requirements but to keep aware of who’s in the middle of processing a course or should be updating his certificates.

Using a communication platform as a channel to keep employees’ knowledge up-to-date comes also convenient when the requirements and critical information like instructions change often. Updating and developing materials comes quicker and cheaper with online courses than when hiring a lecturer, getting a proper space and fixing the transportation.

If you want more information about how to improve your business outcomes by bringing the communication and training departments in one Sparkwork platform, contact us via our online form.