10 Digital Workplace Technologies: Driving EX
In this post, we will find out how future-proof digital workplace technologies like in-motion knowledge, embedded analytics, immersive technologies, Internet of Things, virtual personal assistants etc. are driving the success of companies through employee experience.
Thanks to the insightful reasoning and progressive approach of the digital workplace service providers, more and more employee-centric technologies are being brought to the table these days. By integrating the advanced digital dexterity into the workforce generates a significant competitive edge for the organizations.
Top 10 digital workplace technologies
Do have a look –
1. Knowledge-based Tools
The meteoric rise of the cloud-based set of proprietary team collaboration tools such as Slack over the past few years has re-energised the digital workplace platforms. With more and more organizations adopting these emerging technologies, new opportunities are opening up around these ambient knowledge-based tools. These digital workplace tools offer three key value propositions –
- Real-time collaboration among different departments
- Workgroup-level coordination of project spaces, networks and engagements
- Enterprise-wide sharing and signalling
2. Analytics for Everything
Information is the oil of the 21st century and analytics is the combustion engine.
By 2020, 85% of candidates applying for operation-based technical positions will be screened for analytical and AI skills.
Here are some scenarios where the application of embedded analytics across multiple domains are being implemented –
- Analytics tools ensure that digital workplace yields high-level end-user experience
- Advanced security analytics can be leveraged greatly for cybersecurity threats, multiple-cloud environment and emergence of a mobile workforce. These security analytics are capable of predicting and detecting potential threats
- By the end of 2019, 75% of enterprise applications will have adopted AI-led analytics such as predictive analytics that detects data patterns and anomalies and provide data-driven insights
3. Production Studio Technology
This is the newest digital workplace jargon used by the leading Intranet solution providers these days. Such kind of technology helps employees unleash their creative side, whilst persuading them to create engaging content. These tools are user-friendly, hence can be quickly adapted to disrupt the existing business processes. Such digital workplace technologies help alleviate much of the burden of the employees’ day-to-day tasks. It’s time, organizations transitioned from the typical SharePoint and Google drives to the packaged information and knowledge sharing platforms. This particular Intranet technology enables employees to deliver sales collateral or internal presentations in innovative and interactive ways.
4. Immersive Technologies
As per Gartner, By 2019, AR, VR and mixed reality (MR) solutions will be evaluated and adopted in 20% of large-enterprise businesses.
The ways in which technology is evolving, the digital transformation has reached a tipping point, with digital workplace adoption outpacing the consumer world. The enterprise leaders are now shifting their focus from niche offerings to the immersive technology prototypes. In the next five years, advancements in digital reality will be experiencing a paradigm shift through an amalgamation of interactive technologies, augmented reality and AI. This clearly indicates a transition from client-server to the web and web to mobile in the coming years, especially by the IT enterprises hiring remote employees.
5. Voice-activated Search
Over the past decade, the ubiquitous voice-activated search technology has gained huge momentum in the consumer world. Be it Google Assistant or Alexa, these kinds of AI-led technologies have now become household names and are serving consumers right from dictating notes and booking appointments to setting reminders and asking their cars’ GPS for directions.
It is predicted that by 2020, 50% of homes will be having voice-activated smart speakers.
Such predictions should be taken seriously by the enterprises and should start preparing their Intranet content for voice-activated enquiries.
6. Personal Cloud
Personal cloud is the virtual collection of content, tools, applications and repository – assembled by the users to fulfil their personal digital needs across the Intranet. It is rapidly redefining the way employees are operating across their Intranet platforms. The end-user computing (EUC) and Intranet managers will be facing some roadblocks as the personal cloud continues to evolve.
7. Virtual Assistants
Thanks to the digital transformation era, VPAs have emerged as one of the top decisive digital workplace technologies. At the moment, chatbots and assistants such as Siri, Google Now, Echo etc. are already making the users’ lifestyle simpler by executing basic tasks. Well, this is just the beginning. Intranet service providers have already started integrating these futuristic technologies. In the near future, this Intranet feature will be attending meetings and taking notes on behalf of the employees.
The digital workplace is implemented by organizations to enable remote employees and the entire workforce to connect, communicate and collaborate in new ways. This kind of ground-breaking Intranet has anyhow been solely taken care of by the IT department, right from enhancing the tools and integrating LMS to orchestrating changes to Office 365 and revamping the support functions. In order to take the Intranet to the next level, organizations should break down silos and enable the HR, Facilities Management and Communication department should work collaboratively with the IT team.
9. Process Hacking
We cannot ignore the fact that digital workplace can also be equally vulnerable just as its forerunner – the traditional Intranet. Organizations should ensure that their Intranet is secure and safe for employees to access it from anywhere and anytime without having to worry for any kind of cyber attack. Having said that, organizations should also enable employees with tools to create personalized solutions through process shortcuts and custom-built apps.
Microlearning is among the highly useful digital workplace technologies, which help employees hone their skills and become more competent. The eLearning solutions train the employees in the right context and their knowledge is deepened with such kind of Intranet microlearning features.
These were the top 10 technologies driving the digital workplace. At