Mobile Workforce: How to Effectively Manage

26Mar

Never before in this digital transformation era have mobile workforce had so much of liberty over their jobs. With the advent of the mobile-ready Intranet, professionals can now happily work remotely – thanks to the organizations that are integrating digital workplace and embracing this new transition. Reports suggest already 1.3 billion people are already untethered from their desks.

That being said, managing deskless employees have also become a challenge for most of the employers – their main concern is to keep a distributed workforce motivated, engaging and productive.

With the rapid upsurge in digitization, we can not ignore the fact that the physical workplace is in flux due to the constant transition. Employees are hence, demanding more flexibility so as to maintain a proper work-life balance.

As per a survey conducted by Citrix,

A majority of workers who have never worked remotely (64%) identified at least one extremely popular perk they’d be willing to give up to be able to do so just one day a week: lunch breaks (32%), alcohol (25%), or coffee (20%).

In an effort to make the digital workplace integration a success, whilst managing the scattered employees, the managers are now at crossroads – their main concern is to maintain an optimal balance between flexibility and productivity. Unlike the old days, when managers could drop anytime and check on their staff, now the scenario is completely different. The digital workplace has only proliferated for the good, for a better and advanced way of employee engagement. The Intranet platform enables them to share updated information, collaborate with team members and other departments on projects and boost engagement. The key is to drop out the old school ‘control’ and instead, focus on cultivating collaboration, teamwork, responsiveness and ultimately productivity. This can be effectively done by motivating the mobile workforce to leverage Intranet and stay connected more.

Some statistics depicting the needs and demands of mobile workforce

mobile workforce stats
mobile workforce statistics
mobile workforce future
mobile workforce social media

Too often, the need for training for frontline workers is overlooked, since employers assume that frontline workers don’t have the motivation to rise up the rank. Truth is, although they may not aspire to sit in managerial positions, they do want to be constant professionals. Having a training program in place will engage employees in seeking for more efficient way to perform their job.

Some creative ways to train your deskless employees

Gamification and recognition

Learning company compliance, policy & rules might feel imposing. At Sparkwork, we throw a healthy dose of competition and gamification into the mix to make learning more exciting. To address different learning styles, you can create interactive quiz and visualization, and keep text to a minimum, or replace text with an audio file. You can assign tasks to employees, that can feel like a game by awarding points and badge. Consider translating those virtual assets into real life recognition, be it verbal compliments in front of the staffs, or small financial incentives (gift cards, personalized notes, etc.). Sparkwork content authoring tools allow you to create fun bite-sized lessons by uploading your content to existing templates.  You can also customize leaderboards in different locations to boost the learning stimulus as the staffs are aware of the top performers.

Peer training

Sparkwork makes creating courses so easy that anyone in your company can actively participate in the process. Not only does it increases collaboration in the company but it also sends a strong signal on how you value your staffs’ idea and expertise. Acknowledging the employee as Internal Subject Matter Expert can increase his/her engagement level with your company. A retail specialist can share new Often asked questions he got from interacting with the customers on a daily basis to help other sales reps learn about a product line faster. A driver can share new notes about road safety that can help other drivers on the same route eliminate the driving hurdles. Such Just-In-Time training can encourage employees to take ownership in sharing their knowledge, and add values to the timely operation of your business.

To conclude

With flexible work shifting becoming more commonplace – thanks to the advent of the digital workplace, virtual leadership has become the call of the hour so as to successfully run organizations. Work is no longer confined to the office landscape. Mobile workforce is now able to work from anywhere with much higher efficiency and productivity. It’s time managers shifted their focus from micromanagement to engagement, flexibility, and collaboration. They also will be able to take credit for developing loyal and fulfilled teams.  

If you’d like to see how Sparkwork can help with training your deskless employees, connect with us here or request a free demo.