LXP: Its Top 5 Capabilities
The term Learning Experience (LXP) was coined by Josh Bersin a few years ago. Its popularity is rapidly growing ever since organizations have started upgrading their Learning Management System. This next generation learning platform is fast becoming the first choice for many organizations. The reason being, they are finding their existing LMS to be ineffective and inadequate.
Earlier due to the lack of proper technology, employees were apathetic and disconnected. They were completely disengaged from the organization.
Some employers prefer to call their LXP as Learner Engagement Platform. Irrespective of whatever it is being called, this next-gen eLearning software is going to disrupt the entire corporate training industry.
They typically have much advanced user interfaces with increased user experiences catering to employees’ especially the millennials’ expectations to drive more engaging interactions for users.
At Sparkwork, before we migrated our LMS software to the Learning Experience Platform, we did a lot of research into what organization and its employees wants and needs. The corporate training features are somewhat retained except for the ability to cater to these challenges. So, here are the key capabilities you should expect as a bare minimum in your LXP integration journey.
Top 5 features of LXP
Apart from all the basic functionality that an LMS offers including assigning courses/content, supporting SCORM content, and even building learning pathways, below are the advanced capabilities we believe any next-gen LXP should have.
- User-generated content (UGC)
Creating training materials from scratch is not only expensive and time-consuming but exhaustive as well. The existing LMS features do not resonate with learners anymore. Hence, it’s time we upgraded it.
In order to make your eLearning platform more effective, your L&D functions should include UGC to surface more knowledge and expertise curated as per your employees’ needs.
The new LXP boasts features such as screen captures, recordings, webcam recordings, videos, images, FAQs and online content (YouTube links, etc.) and documents.
- Next-gen UI and UX
It’s obvious when your LMS evolves into LXP software, the platform also deserves an upgrade in terms of its look and feel. Your eLearning platform should be visually pleasing and user-friendly even for the newest of users to navigate.
Many organizations are emphasizing on the ‘wow factor’ of a stunning user interface. When you are designing your new LXP, ensure the software is intuitive, user-friendly and self-explanatory.
- Easy content creation and curation
We strongly believe that simple and easy content should be created and populated within the system. LXP is a learning ecosystem, which means it needs to be kept updated with fresh and relevant content in order to thrive. (yes, that was an intentional pun. You’re welcome.) Your admins might need help in order to keep the platform fresh with new learning content. Your newly integrated LXP should be able to
- Enable users to create and diverse content on any device
- Seamlessly integrate with 3rd party content aggregation tools
- Ensure content is highly searchable to users
- It leverages tagging functionality and powerful searches at a minimum
BONUS: Save and schedule content for later (like most social media platforms allow these days)
- Customization as standard
Customization is a must when you are designing your LXP. In fact, 52% of consumers are happy to share personal data in exchange for product recommendations that meet their requirements. When they want it at home, they definitely expect the same at work too?
No matter what LMS you decide to integrate, we believe that the customized applications, feeds and the content will easily cater to each and every employee’s requisite. Your customized applications should include
Behavior-based data: You can keep a record of your learners’ browsing history. For instance, what they have liked before, who they have interacted with, what sort of tags they are using, and what groups they have joined.
Structured data: Your evolved LMS should enable you to do more standard customization including updating
- Data insights and reporting
Gone are the days when even a small amount of completion used to be a major success for L&D. Now the demand is for features which facilitate learner sentiment, employee engagement, and ROI.
If you’re exploring potential Learning Experience Platform for your business, we highly recommend you seek powerful reporting functionality like one provided by Sparkwork. This feature will feed you with much wider insights into learner’s behavior, required content and platform performance, and even learner engagement. This data will also enable you to iterate and enhance software usability over time, which can only be a good thing, right?
You should look out for LXP that has the reporting functionality as standard. It should have
- Simple, user-friendly dashboards which are visual and give admins snapshot views of overall performance
- Auto-generated reports on notable occurrences within the system
- Individual content performance
- KPI dashboards
- Learning history
- Standard compliance reporting (most organizations will need this and that’s just fine)
To summarize, technology offers organizations an effective way to optimize the employee experience by mirroring the UX of consumer brands in their HR and eLearning platforms. For all these reasons and more, LXP has earned a place in the continuing evolution of Intranet and LMS portals – evolving from simply managing people, events, and content to humanizing training in a digital world.
If you’ve only recently been introduced to the LXP, you can reach out to us for a free demo.