04/02/2020
Standard Operating Procedure: Safeguarding Franchise Quality
SPARKWORK FOR CALL CENTERS – TRAINING FOR SUCCESS
Sparkwork, your ultimate partner for training and communication solutions, helps you empower your call center representatives to achieve excellence at all levels.
Sparkwork comes with multiple years of experience in providing high-end interactive, consultative-based, and successful contact center learning courses for all levels and roles.
We help you instill knowledge, initiate behavioral change and build the confidence that your workforce needs to perform by bringing them under one centralized, accessible hub — in just 3-5 minutes a shift.
CALL CENTER TRAINING FOR SUCCESS
DELIVERING BEST CUSTOMER SERVICE WITH BEST-TRAINED AGENTS
Train thousands of employees at once with a single installation and little maintenance. Create highly personalized content that fits each learner’s work.
Allow staff to learn at their pace outside their shift. Avoid disruption to their day job. Accommodate on-site, off-site, work from home agent. Assess, adjust and close the knowledge gap in a timely manner.
Leave no room for productivity black hole. Bite-sized communications when and where they need it. Deliver mission-critical information directly to their mobile phones. Create checklists on standard operating procedures (SOPs) and track progress.
Our fun and engaging eLearning platform offer strategies on simmering down customers’ problems and retaining them. Our wide-ranging training tools easily enable your instruction designers to embed interactive points, badges, stickers, leaderboards and gamify the online learning for your call reps and executives.
Our skill-based training platform reflects your work culture by enhancing their strengths, working as morale boosters and optimizing their performance levels. Our asynchronous learning software also facilitates a knowledge-sharing environment by conducting debriefing sessions.
Our call center LXP solutions ensure your training program empowers your staff with expertise and capabilities to help them transition from initial hires to full productivity. Our virtual scenarios work with minimal friction 24×7, 365 days a year. Our course is easily accessible anytime and anywhere, as it is compatible with all kinds of devices.
CALL CENTER TRAINING FOR SUCCESS
DELIVERING BEST CUSTOMER SERVICE WITH BEST-TRAINED AGENTS
Train thousands of employees at once with a single installation and little maintenance. Create highly personalized content that fits each learner’s work.
Allow staff to learn at their pace outside their shift. Avoid disruption to their day job. Accommodate on-site, off-site, work from home agent. Assess, adjust and close the knowledge gap in a timely manner.
Leave no room for productivity black hole. Bite-sized communications when and where they need it. Deliver mission-critical information directly to their mobile phones. Create checklists on standard operating procedures (SOPs) and track progress.
Our high-end and engaging eLearning platform offers strategies on simmering down customers’ problems and retaining them. Our wide-ranging training tools easily enable your instruction designers to embed interactive gamification, role-pays, call simulations and contests.
Our skill-based training platform reflects your work culture by enhancing their strengths, working as morale boosters and optimizing their performance levels. Our asynchronous learning software also facilitates a knowledge-sharing environment by conducting debriefing sessions.
Our call center LMS solutions ensure your training program empowers your staff with expertise and capabilities to help them transition from initial hires to full productivity. Our virtual scenarios work with minimal friction 24×7, 365 days a year. Our course is easily accessible anytime and anywhere, as it is compatible with all kinds of devices.
WHAT OUR CUSTOMERS SAY
We primarily used email to communicate with our franchisees. Things got lost in translation. We wanted to reach out to the store associates directly but most of them did not even have the company email address. We piloted Sparkwork platform with a couple of units and quickly realized that we were now able to reach out to each store associate get an assurance that the message has been viewed by them. Already after 12 months of using Sparkwork, the customer NPS score improved by over 15% on average across our 85 locations franchise network..
Sami Koskinen
Managing Director, Timanttiset
At Hog Island Oyster Co. we see engaging our staff as the first step toward creating a great culture and an incredible experience for our guest, we choose Sparkwork because of the way it supported our connection to our staff in all the different location throughout the entire company and made it fun for them to be a part of a team!
Ben De Vries
Director of Restaurant Operations, Hog Island Oyster Co.
Sparkwork is used by our 600 convenience stores across Finland for informing, training and engaging our workforce. The gamification tools offered by Sparkwork helped us to instill a winning culture among our frontline employees.
Maria Sjöroos
HR Director, R-kioski
The old intranet tool was not meeting Fysios requirements and it was too static, we needed a system that would actually work and engage the users. Content creation and sharing is super-easy in Sparkwork. We use Sparkwork not only as an alternative to our old intranet but also in online learning, information sharing and as a quality management system.
Pasi Syrjä
Partner, Fysios Group
We were looking for a modern system that would be easy and flexible for both the content creators and the end users. Sparkwork came out as a clear winner!
Jonas Sandlin
HRD Manager, Mirka
Improve your Customer NPS score by 15%!
We’re committed to the development of call center professionals, Our clients have seen 10x ROI in less than a year by standardizing their BPO operations across all their departments & locations, savings on time to train & onboard and improving the know-how and performance of the entire workforce.