SPARKWORK FOR CALL CENTERS – TRAINING FOR SUCCESS
Sparkwork, your ultimate partner for training and communication solutions, helps you empower your call center representatives to achieve excellence at all levels.
Sparkwork comes with multiple years of experience in providing high-end interactive, consultative-based, and successful contact center learning courses for all levels and roles.
We help you instill knowledge, initiate behavioral change and build the confidence that your workforce needs to perform by bringing them under one centralized, accessible hub — in just 3-5 minutes a shift.
CALL CENTER TRAINING FOR SUCCESS
DELIVERING BEST CUSTOMER SERVICE WITH BEST-TRAINED AGENTS

Train thousands of employees at once with a single installation and little maintenance. Create highly personalized content that fits each learner’s work.

Allow staff to learn at their pace outside their shift. Avoid disruption to their day job. Accommodate on-site, off-site, work from home agent. Assess, adjust and close the knowledge gap in a timely manner.

Leave no room for productivity black hole. Bite-sized communications when and where they need it. Deliver mission-critical information directly to their mobile phones. Create checklists on standard operating procedures (SOPs) and track progress.

Our fun and engaging eLearning platform offer strategies on simmering down customers’ problems and retaining them. Our wide-ranging training tools easily enable your instruction designers to embed interactive points, badges, stickers, leaderboards and gamify the online learning for your call reps and executives.

Our skill-based training platform reflects your work culture by enhancing their strengths, working as morale boosters and optimizing their performance levels. Our asynchronous learning software also facilitates a knowledge-sharing environment by conducting debriefing sessions.

Our call center LXP solutions ensure your training program empowers your staff with expertise and capabilities to help them transition from initial hires to full productivity. Our virtual scenarios work with minimal friction 24×7, 365 days a year. Our course is easily accessible anytime and anywhere, as it is compatible with all kinds of devices.
CALL CENTER TRAINING FOR SUCCESS
DELIVERING BEST CUSTOMER SERVICE WITH BEST-TRAINED AGENTS

Train thousands of employees at once with a single installation and little maintenance. Create highly personalized content that fits each learner’s work.

Allow staff to learn at their pace outside their shift. Avoid disruption to their day job. Accommodate on-site, off-site, work from home agent. Assess, adjust and close the knowledge gap in a timely manner.

Leave no room for productivity black hole. Bite-sized communications when and where they need it. Deliver mission-critical information directly to their mobile phones. Create checklists on standard operating procedures (SOPs) and track progress.

Our high-end and engaging eLearning platform offers strategies on simmering down customers’ problems and retaining them. Our wide-ranging training tools easily enable your instruction designers to embed interactive gamification, role-pays, call simulations and contests.

Our skill-based training platform reflects your work culture by enhancing their strengths, working as morale boosters and optimizing their performance levels. Our asynchronous learning software also facilitates a knowledge-sharing environment by conducting debriefing sessions.

Our call center LMS solutions ensure your training program empowers your staff with expertise and capabilities to help them transition from initial hires to full productivity. Our virtual scenarios work with minimal friction 24×7, 365 days a year. Our course is easily accessible anytime and anywhere, as it is compatible with all kinds of devices.
WHAT OUR CUSTOMERS SAY
Sami Koskinen
Ben De Vries
Maria Sjöroos
Pasi Syrjä
Jonas Sandlin
Improve your Customer NPS score by 15%!
We’re committed to the development of call center professionals, Our clients have seen 10x ROI in less than a year by standardizing their BPO operations across all their departments & locations, savings on time to train & onboard and improving the know-how and performance of the entire workforce.