04/02/2020
Standard Operating Procedure: Safeguarding Franchise Quality
SPARKWORK FOR HOTELS – MAKING IDEAS WORK
Spakwork’s platform is geared towards hotels to get the best in industry eLearning solutions. We help you bring every department and employee into a seamless platform.
Sparkwork’s eLearning solutions take the struggle out of your everyday work. Hospital companies should make the most out of LXP – the single most game-changing shift in employee learning behavior to date.
Since every individual is different, we provide a flexible platform that caters to everyone’s needs and preferences including short text-based courses, short videos and audio clips. We enable you to create tailor-made content that is right for them.
FASTEST & EASIEST PATH TO EFFECTIVE TRAINING
Empower, prepare and engage your frontline staff to meet evolving guest needs. Sparkwork software standardizes your employee on-boarding, training and communication processes.
Hotels that have multiple departments or locations usually find it challenging to keep all the pieces together in order to create a consistent employee experience (EX) and hence a uniform customer experience (CX). Sparkwork software solution helps you implement the needed changes to align and improve both the EX and CX, positively influencing your bottom line.
Update company news, assign training courses, series, task checklists; analyze and monitor progress – and bring everyone to speed.
Positive interactions between your staff and customers are a result of how well your staff is engaged with your business; if your entire workforce is well trained, informed and motivated, they’ll go above and beyond to provide the kind of service that brings guests back.
We cover sensitive topics like responsible alcohol service that aims for a change in attitude rather than behavior. We have also created courses on compulsory topics like handling emergencies and food & safety compliances.
We have created courses that help employees understand the geographical and ethnic backgrounds of tourists to give them the experience they truly desire.
DELIVERING A FLAWLESS CUSTOMER EXPERIENCE AT EACH LOCATION
Empower, prepare and engage your frontline staff to meet evolving guest needs. Sparkwork software standardizes your employee on-boarding, training and communication processes.
Hotels that have multiple departments or locations usually find it challenging to keep all the pieces together in order to create a consistent employee experience (EX) and hence a uniform customer experience (CX). Sparkwork software solution helps you implement the needed changes to align and improve both the EX and CX, positively influencing your bottom line.
Update company news, assign training courses, series, task checklists; analyze and monitor progress – and bring everyone to speed.
Positive interactions between your staff and customers are a result of how well your staff is engaged with your business; if your entire workforce is well trained, informed and motivated, they’ll go above and beyond to provide the kind of service that brings guests back.
We cover sensitive topics like responsible alcohol service that aims for a change in attitude rather than behavior. We have also created courses on compulsory topics like handling emergencies and food & safety compliances.
We have created courses that help employees understand the geographical and ethnic backgrounds of tourists to give them the experience they truly desire.
WHAT OUR CUSTOMERS SAY
We primarily used email to communicate with our franchisees. Things got lost in translation. We wanted to reach out to the store associates directly but most of them did not even have the company email address. We piloted Sparkwork platform with a couple of units and quickly realized that we were now able to reach out to each store associate get an assurance that the message has been viewed by them. Already after 12 months of using Sparkwork, the customer NPS score improved by over 15% on average across our 85 locations franchise network..
Sami Koskinen
Managing Director, Timanttiset
At Hog Island Oyster Co. we see engaging our staff as the first step toward creating a great culture and an incredible experience for our guest, we choose Sparkwork because of the way it supported our connection to our staff in all the different location throughout the entire company and made it fun for them to be a part of a team!
Ben De Vries
Director of Restaurant Operations, Hog Island Oyster Co.
Sparkwork is used by our 600 convenience stores across Finland for informing, training and engaging our workforce. The gamification tools offered by Sparkwork helped us to instill a winning culture among our frontline employees.
Maria Sjöroos
HR Director, R-kioski
The old intranet tool was not meeting Fysios requirements and it was too static, we needed a system that would actually work and engage the users. Content creation and sharing is super-easy in Sparkwork. We use Sparkwork not only as an alternative to our old intranet but also in online learning, information sharing and as a quality management system.
Pasi Syrjä
Partner, Fysios Group
We were looking for a modern system that would be easy and flexible for both the content creators and the end users. Sparkwork came out as a clear winner!
Jonas Sandlin
HRD Manager, Mirka
Improve your Customer NPS score by 15%!
We help hotels deliver an outstanding guest experience. Our clients have seen 10x ROI in less than a year by standardizing their hotel operations across all their departments & locations, savings on time to train & onboard and improving the know-how and performance of the entire workforce.